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Frequently Asked Questions

 

Olympia

 

Ticketing

  • I would like to book a box for a show at The Olympia Theatre, is this possible?

    It is not possible to buy tickets for the boxes at The Olympia Theatre, they are for the use of the guests of the artists, promoter & crew only.

  • I'd like to find out more about your seating plan, where can I find further info?

    You can find all info about our layout for fully seating and partially standing shows in the Seating Plan section of our website here.

  • If I call into Ticketmaster @ The Olympia Box Office to buy tickets, will I have to pay any additional charges?

    There are no service charges when you book in person at the Ticketmaster outlet in The Olympia Box Office at 73 Dame Street, Dublin 2.  You can pay by cash or card over the counter, the cost of the ticket is all you will need to pay.

    Please note, The Olympia Box Office cannot take bookings over the phone, walk up counter sales only. You can find all details on our box office here.

  • What is a Ticketmaster booking fee and what is a Ticketmaster service charge?

    We rent out the theatre to various promoters who put on their shows here, they look after all aspects of production including ticketing. Ticketmaster Ireland are the ticket agents for all shows at The Olympia.

    The quoted price of a ticket at The Olympia already includes the booking fee, which is a percentage that Ticketmaster take off the promoter (for example MCD) for each ticket.

    In order to run their operations, Ticketmaster charge customers a Service Charge which is applicable after the ticket price. This occurs when you book on phone, or online, or via most outlets. You can find a description below of what this charge consists of, which is downloaded from Ticketmaster's website.

    Please note, the Ticketmaster box office at The Olympia Theatre do not charge a Service Charge to book tickets over the counter (we cannot take bookings over the phone), so if you would like to buy the tickets for exact prices above please feel free to drop into our Box Office at 72 Dame Street and we can look after you there. You can find details on our Box Office here.

    Taken from Ticketmaster website:

    What is a Service Charge

    A service charge is the cost applied when you make a booking through an agent, be it online, over the phone or in an outlet.

    Why are these charges levied?

    The charges pay for our credit/debit card processing services, merchant fees, distribution network, the installation and maintenance of computer hardware and software, telephone lines, labour and all other costs associated with the ticket transaction.

    Service Charges are also shared with ticket outlets that use our equipment to make tickets available locally.

    If we incur ticket delivery costs, these will be included in the Service Charge. Examples include postage and packaging, or the support of newer delivery methods such as ticketFast, where scanning hardware is required at participating venues.

    How much is the service charge?

    As an authorised ticket agent, we negotiate our charges with venue operators, promoters and others based on costs involved in both their presentation of the event and our services with respect to the ticketing of their events. The actual amount is determined by agreement with the venue or promoter for each event. The maximum service charge is currently €6.10.

    In accordance with the Society of Ticket Agents and Retailers (STAR) by whom we are regulated, we will always clearly identify the face value of all tickets and any additional convenience or handling charge before proceeding with the transaction. This carefully scripted information is in place to ensure every customer knows exactly how the total price is constructed and consequently and gives them a choice to continue or decline.

  • What is The Olympia Restoration Levy?

    The fees for events at The Olympia include a €1.00 restoration levy. The restoration levy allows The Olympia Theatre to invest in maintaining and enhancing the theatre to ensure that it continues to consistently deliver the highest quality experience for theatre goers, actors, performers & producers. We have already beautifully renovated our 4 bars, installed brand new luxury seats in the Stalls, and there are alot more works & plans currently underway. We appreciate your ongoing support for The Olympia.

  • When is the Olympia Box Office open?

    The opening hours vary every week depending on what shows are on. You can find all details on our box office here, including approximate opening hours.

Location & Nearby Facilities

Show Information

  • Can I use a camera during a show at The Olympia?

    Please note, cameras are not permitted to be used during fully seated theatre plays or comedy shows.

    With regards to photography at the venue for standing concerts/gigs, while technically we do have a No Photography or Video Cameras rule in The Olympia and listed on the Ticketmaster tickets, we understand that fans might want a keepsake of a concert.

    Usually smaller cameras & camera phones are allowed to be used at gigs if the artists are happy with that, however professional / SLR cameras are not allowed. If you were looking to use a professional/semi-professional camera to take photographs of the band, you would need to have been granted a photo pass by the band or promoter of the show.

    It really is up to the discretion of the artists, management & promoter as to whether a camera is being used without causing a distraction. If a patron is approached by our staff or a member of the touring company, and asked to stop taking photos, then this would need to be respected.

  • How can I find out what time I should arrive, and show times?

    We keep our website updated with show time information as soon as we get it from the show promoters, so check out the event listing on www.olympia.ie. Your tickets should also give the show time and sometimes doors opening time. As a general rule:

    Standing shows approximate times
    Doors open - 7pm
    Support act - 8pm
    Main act - 9pm

    Seated theatre shows approximate times
    Doors open - 7pm
    Show starts - 8pm
    With a 20 minute interval

    *Please note these are approximate times and are not guaranteed. The majority of our shows are at these times, but not all of them. Matinee times vary.

    If you want to be sure of final times on the day of the show, check out the specific event page on our website where we try to always list the times as soon as we get them from the production crew. You could also call the Olympia Theatre Box Office on 01 679 3323 (dial 1).

  • How can I get a wristband into the front pit area for a standing show?

    For standing shows, we have an area in the Stalls level in front of the stage called the pit, it is a sectioned off space at the front of the auditorium which gives a great view of the artists.

    For some standing concerts, wristbands/pit passes are usually allocated to a limited number of Stalls standing ticketholders on a first come serve basis on the night of the show. We would recommend to be in with a chance to get a wristband that you arrive early on the night around doors opening time (usually 7pm), as those who are first into the Stalls standing area when the doors open could get lucky and be given a wristband. Please note however, we cannot guarantee you will be given a wristband.

Accessibility

Miscellaneous

  • Can I use a selfie stick at an Olympia Theatre show?

    The use of selfie sticks is not permitted at The Olympia Theatre, due to safety considerations and also due to the disruption they cause to other patrons.

  • Do you have a cloakroom I can store my coat or other items in?

    We have a cloakroom available for use for those in the Stalls standing area of a concert. Those with seated tickets can keep their items at their seat. The cost is €2.50 per item.

    Please note it is a condition of entry and for the safety of our patrons that, if requested by our staff, you will present any bags, suitcases or containers for inspection.

     

  • I have an issue while in the theatre, can someone help me on the night?

    We have a Duty Manager working at the theatre at every show, and they are present at all times to ensure that every patron in the theatre has a pleasant and comfortable evening, and leaves happy after an enjoyable night. Please feel free to approach a member of staff and request to speak to a Manager, they will do everything they can to assist you.

  • I have lost an item while in The Olympia Theatre, how can I contact you to see if it has been found?

    You can contact our management office between 9.30am and 5.30pm Monday to Friday and we will get our Lost Property Manager to have a look for you, our phone number is 01 672 5883 and email is info@olympia.ie

  • I have seen a photo on The Olympia walls, website or Facebook page that I would love to buy, can you help?

    The Olympia Theatre are delighted to exhibit an extensive number of photographs of Olympia shows, taken by some of Ireland's greatest live event photographers such as Dara Munnis, Aaron Corr, Steve Dempsey, Paulo Nuno Goncalves, Laura Horgan, Will Whitehead, Tom Flynn, James Murray, David Barry, Kyran O'Brien, James Goulden, Jamie Tanner, Peter Neill, Mark Duggan, Alessio Michellini & more... They keep our website gallery & Facebook page alive & illuminated with amazing shots, as well as the walls of both the public & backstage areas of the theatre.

    If you would like to own a copy of any of the photographs you've seen, or want any more information about the photographers, you can drop us an email on info@olympia.ie and we will forward your enquiry onto the photographer directly.

    The photographs of The Olympia Theatre interior & exterior used to illustrate this website were taken by Dara Munnis, David Barry & Aaron Corr.

  • I want to get a Meet & Greet for my favourite act who are playing The Olympia Theatre, is this possible?

    As we rent out the theatre to various promoters who put on the shows here, it is the promoter & the artist’s production crew who manage the acts on the day, we have nothing to do with artist liaison. Sorry we cannot help with Meet & Greets.

  • I would like to get complimentary tickets for an Olympia show donated for a charity I am working with, is this possible?

    We support & donate to a number of Irish charities and institutions every year who we deal with directly, our allocation goes to them. Unfortunately due to a high volume of requests, we can't look after every charity, although we wish we could... Sorry about that.

  • I would like to work at The Olympia Theatre, how would I go about this?

    For more information please click on our Job Vacancies section.

  • Is it possible to get earplugs at a performance if I find it a bit loud?

    Yes that is no problem, if you make this request to a member of staff they will ensure a Manager gives you a pair of earplugs free of charge. All bars stock complimentary earplugs, so please don't hesitate to ask.

  • Is there an age restriction at The Olympia Theatre?

    The age restriction of every show is listed on each event page on our website, so make sure you check our What's On section to find out specific info for the performance you are enquiring about.

    The majority of shows at The Olympia Theatre would be all ages, with Under 14's to be accompanied by an adult. Under 18's will not be allowed to gain access to the bars where alcohol is served, ID will be required to get into this area. There are shop facilities for Under 18's to get soft drinks and sweets.

    Usually with younger patrons attending popular live standing concerts we would recommend you don't buy tickets for the standing section on the ground floor, but instead purchase seated tickets in either the Circle or the Upper Circle. Its not that this area would be unsafe, however there may be lots of people standing, with adults drinking alcohol out of plastic glasses, so younger patrons might be happier with a better view from the seats upstairs.

    Keep in mind, we have complimentary earplugs available for all patrons, just ask a member of staff when you arrive and they can organise for you & your group.

    Please note, all late shows at The Olympia (doors open 11pm) would be Over 18's only events. ID will be required to gain access to the venue.

    Accepted forms of ID valid up-to-date passports with a recent photo,  EU ID card, drivers licence (provisional/full), or Garda age card. Photocopies will not be accepted. Management reserve the right to refuse admission.

    From time to time we may have a show that the promoters have deemed might not be suitable for those under the age of 16, but this would be noted on promoter's advertisements, and on the event details page on our website.

     

  • My band would like to play The Olympia Theatre, how can I make this happen?

    Because we rent out the theatre to various promoters who put on the shows here, we do not choose the acts ourselves. If you want to enquire about hiring The Olympia Theatre for your band to play, please check out the Venue Hire section.

  • Will I be able to bring a bag into the theatre?

    There are increased security procedures which will include search of all patrons so please ensure you give himself enough time for entry.

    All bags coming into the venue will be subject to a search and any medium/large bags will need to be left in our in-house cloakroom. Small purses/handbags/small backpacks should be fine to remain with our customers but it will be at the discretion of security on the night.

    Please note however the cloakroom is only available to those in the Stalls standing area.

     

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