Information for Visitors with Special Needs
The Olympia Theatre is committed to providing superior service to all patrons and takes all reasonable measures to accommodate guests with disabilities. We pride ourselves on ensuring that every patron of the venue is treated with respect and equality, and has an enjoyable & comfortable experience while in the theatre.
The Olympia Theatre is listed as a protected structure. Accordingly, some amenities found in newly constructed venues may not available in the theatre and/or lobby spaces. We are especially sensitive to the needs of patrons with disabilities, and provide this information so all patrons may avail themselves to the services of the theatre.
Hi, I’m Tracey Quinn and I am the Customer Assistance representative at The Olympia Theatre. I look after any patrons who need special assistance while in the theatre. Feel free to drop me an email if you have any queries and I would be more than happy to help!
When you arrive at the theatre please ask for myself and I will ensure you are looked after for the evening, for example I can bring you in the accessible door if you need it, show you to your seats, explain the facilities, organise interval drinks, and I’m there to answer any questions you might have.
I can be contacted on tracey@olympia.ie I look forward to helping you get the most of your Olympia Theatre experience!
Special needs bookings:
The Olympia Theatre has a dedicated special needs booking line on 01 6704 322, and email: olympiaboxoffice@ticketmaster.ie
If you have a special accommodation request (e.g. wheelchair seating, medical needs, hearing or sighting impairment) please feel free to discuss with us and our staff will do everything we can to help.
Wheelchair Access:
The ground floor of The Olympia Theatre is fully accessible. After making your booking through our box office, we will give you a call in advance of the show to give you the name of the Customer Service Representative on duty who will meet you upon arrival, bring you through the accessible entrance and to your reserved area, point out the nearest accessible facilities, and ensure you & your companions are looked after throughout the night.
Assistant Dogs: All trained assistance dogs are welcome in The Olympia Theatre.
Disabled Parking: There are two disabled car parking spots directly opposite the front of the theatre in Palace Street, in front of the gate to Dublin Castle.
Other special needs or concerns:
If yourself or a guest of the theatre has a condition that you feel might affect your experience while in the theatre, for example photosensitive epilepsy, diabetes, autism, hearing or sight impairment etc, our staff are only too glad to help and ensure you are happy & safe so that you enjoy the show. Please feel free to ask questions in advance of your arrival, or ask to speak to a manager while in the theatre so that they can assist you if necessary. We have trained first aiders or medics on hand for every show.
Information for families
Pram Access: For family shows like the Christmas panto, Peppa Pig etc, where young children will be present, we reserve an area to park prams for the duration of the show free of charge. Our usher staff will be on hand to assist & ensure these items are looked after.
Booster Seats: Free booster seats are also available for the little ones during family shows from the bars of each floor, a refundable deposit of €10 will be required which you can retrieve after the show when you return the seat to the bar.
Baby Changing Facilities: We have baby changing facilities in the Ladies bathrooms on all levels, and in the Gents bathrooms in the ground floor Stalls level.
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