Please note, The Olympia Special Needs phone line is currently unmanned due to ongoing concerns, please email all enquiries to email@example.com and we will endeavour to respond to you asap. Many thanks for your patience at this time.
The Olympia Theatre is committed to providing superior service to all patrons and takes all reasonable measures to accommodate guests with special needs. We pride ourselves on ensuring that every patron of the venue is treated with respect and equality, and has an enjoyable & comfortable experience while in the theatre.
The Olympia Theatre is listed as a protected structure. Accordingly, some amenities found in newly constructed venues may not available in the theatre and/or lobby spaces. We are especially sensitive to the needs of patrons with disabilities, and provide this information so all patrons may avail themselves to the services of the theatre.
We have a Duty Manager available at all shows to help patrons with any special needs issues or who need assistance in any way. Please feel free to ask a staff member for the Duty Manager when you arrive, and they will ensure you are looked after. When you arrive, they will bring you in the accessible door if you need it, show you to your seats or assigned area, explain the facilities along with the health & safety and emergency procedures. If required we can organise interval drinks on your request, and also answer any questions you might have. If you have any Special Needs queries in advance of your visit, you can contact us on firstname.lastname@example.org
Please note, at the end of April 2016 we completely renovated the Stalls ground floor area of the theatre, including brand new seating with a vastly improved design, extra comfort and legroom, plus we have allocated superior positions to accommodate patrons in wheelchairs. See below for info on how to book, our customer service team will be delighted to look after you.
Special needs bookings:
The staff at The Olympia Theatre will look after any dedicated special needs queries you might have, you can call them on our Special Needs Booking Line 01 516 9056, or email: email@example.com to book tickets. They are open from 10.30am Monday to Saturday, and are open later on evenings when shows are on.
If you have a special accommodation request (e.g. wheelchair seating, medical needs, hearing or sighting impairment) please feel free to discuss with us and our staff will do everything we can to help. Our Special Needs queries email address again is firstname.lastname@example.org, this email is manned Monday to Friday during office hours.
The ground floor Stalls level of The Olympia Theatre is fully accessible. After making your booking through our box office, our Customer Service Representative on duty who will meet you upon arrival, bring you through the accessible entrance and to your reserved area, point out the nearest accessible facilities, and ensure you & your companions are looked after throughout the night.
Please note, the ground floor Stalls area is the only wheelchair accessible floor in The Olympia, as due to our protected structure status we are not permitted to install a lift between the 3 levels of the theatre. So please ensure you do not book Circle or Upper Circle tickets directly via Ticketmaster as we will not be able to accomodate you there. If you have already booked on those levels, please contact our Special Needs Customer Care staff asap on 01 516 9056, open from 10.30am Monday to Saturday.
Assistant Dogs: All trained assistance dogs are welcome in The Olympia Theatre.
Disabled Parking: The nearest disabled parking spots currently available are in two areas nearby 1.) behind The Olympia on East Essex Street in Temple Bar, the street parallel to Dame Street, in the vicinity of the Project Arts Centre & The Clarence Hotel back entrance. 2.) On Castle Street which is across and up from The Olympia, if you are coming from Dame St towards Lord Edward Street, turn left at City Hall.
Other special needs or concerns:
If yourself or a guest of the theatre has a condition that you feel might affect your experience while in the theatre, for example photosensitive epilepsy, diabetes, autism, hearing or sight impairment etc, our staff are only too glad to help and ensure you are happy & safe so that you enjoy the show. Please feel free to ask questions in advance of your arrival, or ask to speak to a manager while in the theatre so that they can assist you if necessary. We have trained first aiders or medics on hand for every show.
Information for families
Pram Access: For family shows like the Christmas panto, Peppa Pig etc, where young children will be present, we reserve an area to park prams for the duration of the show free of charge. Our usher staff will be on hand to assist & ensure these items are looked after.
Booster Seats: Free booster seats are also available for the little ones during family shows from the bars of each floor, a refundable deposit of €10 will be required which you can retrieve after the show when you return the seat to the bar.
Baby Changing Facilities: We have baby changing facilities in the Ladies bathrooms on all levels, and in the Gents bathrooms in the ground floor Stalls level.